Wireless Services

128 Million U.S. Mobile Subscribers Experience More than Five Dropped Calls A Month, According to First Mobile Call Quality Survey from Rebtel

Stockholm, Sweden & San Francisco, USA (PRWEB) May 03, 2012

Rebtel, the world’s largest mobile VoIP company after Skype, today announced the results from a recent call-quality survey, which polled U.S. mobile users on their experiences with carriers, smartphone devices and communication apps.

According the study, there is plenty of room for improvement among operators and handset manufactures, with approximately 2 out of 5 (39%) mobile users surveyed admitting to having experienced more than 5 dropped calls per month, representative of approximately 128 million subscribers. The study also showed that having a clear call connection is very important to 89% of respondents, with 84% of those claiming they are at least somewhat likely to switch smartphones as a result of poor quality. 78% stated they would be likely to switch carriers due to poor network performance.

“The findings of our first call quality survey demonstrate mobile users have high expectations for a clear connection during calls, and with 40% of American mobile users experiencing multiple dropped calls each month, it’s clear that carriers and handset manufacturers have a long way to go to provide the level of service that customers demand and expect,” says Rebtel CEO Andreas Bernstrom.

The following includes a breakdown of the findings from the survey, with a few of the highlights below:

Men Stay Loyal to Voice vs. Women Would Rather Text

· Men are 90% more likely (38% vs. 20%) to use a mobile VoIP app as an alternative to their carrier’s regular calling service.

· Men have a 20% higher response to being very likely to switch smartphones as a result of poor call quality (33% vs. 27% respectively).

· Women are 47% more likely than men (44% vs. 30%) to use a text messaging service as an alternative to their carrier’s regular calling service.

iPhone Users Rank Highest in Terms of Customer Loyalty, But Many Would be Willing to Switch Smartphones and Carriers

Among smartphone users, iPhone users ranked last in terms of their likelihood to switch carriers due to poor call quality (81.5%), followed by BlackBerry users (85.0%), then Android users (86.0%). iPhone users were also the least likely group to switch smartphones due to poor call quality, with approximately 30% stating they are not likely to switch as a result of call quality issues, followed by Android (18.7%), BlackBerry (17.5%).

Overall, here’s how responses were broken up between iPhone, Android, BlackBerry and U.S. average, when asked whether they are likely or not likely to switch carriers due to poor call quality:

Not likely

iPhone = 18.5%

BlackBerry = 15.0%

Android = 14.0%

*U.S. Average = 15.1% (Representative of 49.5 million wireless subscribers)

Likely

Android = 86.0%

BlackBerry = 85.0%

Other = 83.3%

iPhone = 81.5%

*U.S. Average = 84.1% (Representative of 275.8 million wireless subscribers)

Here’s how responses were broken up between iPhone, Android, BlackBerry and U.S. average, when asked if they were likely or not likely to switch smartphones due to poor call quality:

Not likely

iPhone = 29.0%

Android = 18.7%

BlackBerry = 17.5%

*U.S. Average = 22.5% (Representative of 73.8 million wireless subscribers)

Likely

Android = 81.3%

BlackBerry = 82.5%

iPhone = 71.0%

*U.S. Average = 77.5% (Representative of 254.2 million wireless subscribers)

Exploring Alternatives to Carriers’ Services

When asked which types of mobile apps respondents were most likely to use as an alternative to their traditional carrier minutes or data plan service, 34% (112M Americans) said they would utilize a text messaging service and 32% (105M Americans) said they would use a mobile VoIP application. Social networking apps ranked third at 18% (59M Americans) followed by instant messaging apps, which garnered 16% (52M Americans) of responses.

Here’s how U.S. mobile users responses were broken up by gender, when asked what mobile apps they would use outside of their carrier data plan:

Text messaging app:

Male = 30.6%

Female = 43.6%

U.S. Avg. = 34.1% (Representative of 111.8 million wireless subscribers)

Mobile VoIP app:

Male = 38.3%

Female = 19.6%

U.S. Avg. = 32.0% (Representative of 104.9 million wireless subscribers)

Social networking app:

Male = 17.0%

Female = 17.8%

U.S. Avg. = 17.6% (Representative of 57.7 million wireless subscribers)

Instant messaging app:

Male = 14.1%

Female = 19.2%

U.S. Avg. = 16.3% (Representative of 53.5 million wireless subscribers)

Reasons that Having A Clear Call Quality is Important

Here’s a breakdown of the total responses as they pertain to the most relevant reason a clear connection is at least somewhat important.

· I want to be able to hear my friends, family or significant other better – 46.9% (Representative of 154 million Americans)

· I feel that I pay enough in monthly charges to expect to have a clear connection all the time – 42.4% (Representative of 139 million Americans)

· I need to have a clear connection because work; it helps me to do my job better – 6.8% (Representative of 22 million Americans)

· I need it in case of emergency, if I or someone else is in trouble – 3.9% (Representative of 13 million Americans)

Bernstrom continued: “Based on the high incidence of respondents who expressed a willingness to switch carriers and devices due to poor call quality, I believe we will continue to see smartphone users turning to alternative means of communication, like IP-messaging and mobile VoIP apps, which are designed to optimize their connections and help realize continued savings on their mobile phone bills.”

Rebtel’s call quality survey was conducted on March 6, 2012 using SurveyMonkey, an online survey service, which polled 992 U.S. mobile users.

*Note: According to the trade organization CTIA, there were approximately 328 million wireless service subscribers in the U.S. in 2011. U.S. Averages are based on all mobile users, including non-smartphone owners.

About Rebtel

Rebtel is the world’s largest mobile VoIP company after Skype. Today, Rebtel is growing rapidly with more than 15 million callers and a run rate of over 1 billion minutes per year. The company is on pace to hit $ 95 million in revenue run rate by the end of 2012. Rebtel users call through smartphone or desktop applications or any other phone to make free or cheap international calls using either data calls globally or one of the world’s largest local number networks for calling from 50 Rebtel countries. For more information, or to start using Rebtel, go to http://www.rebtel.com.

Contact:

Eric Gonzalez

VSCpr on behalf of Rebtel

eric(at)vscpr(dot)com

415.272.0836

Attachments

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Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Q&A: what should I expect from “free wireless Internet service”?

Question by spinesign: what should I expect from “free wireless Internet service”?
I made reservations at a motel recently which advertised the above feature in its room. I instantly and instinctively assumed there would be a laptop/ keyboard waiting inside for me to use. Nothing of the sort. Although the clerk referred me to a close, off site internet cafe, I felt mislead and cheated. My boyfriend told me the room was merely “router compatible”, that the motel grounds might have an “antenna” for a connection to a laptop that the customer brings with him; in short, he told me I misunderstood the language and that the motel really did deliver. I vigorously disagree and gave appropriate feedback to managment.

As a comparison, if an airline says “service to city x”, we assume they will provide the vehicle (airplane) to transport us there, right? Is this analogy faulty?

Beyond this let-down, my stay was very adequate and enjoyable.

Best answer:

Answer by Bill
Wireless internet service is generally understood to mean that they have a router you can use YOUR computer with.

Add your own answer in the comments!

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Finally a Sale for Everyone: Wirefly Launches Free-for-All Phone Sale

Wirefly’s Free-For-All Phone Sale is Now!

Reston,VA (PRWEB) November 25, 2011

The holidays are supposed to be about togetherness. So why does it seem that in order to get a great deal on a new cell phone, some retailers are forcing consumers to split-up with their current wireless carrier and start over? In the spirit of the season, wireless retailer, Wirefly (http://www.wirefly.com) today announces the launch of its Free-for-All Phone Sale, an unprecedented sales event that rewards not just customers willing to make the switch to a new wireless provider or start a new account, but also those simply upgrading to a new phone or adding an extra line to their existing plan.

During its Free-for-All Phone Sale through the end of November, Wirefly’s virtual shelves have over 40 Free-for-All cell phones available for every type of customer. Free for new accounts, free for upgrades, free for add-a-lines and in many cases free from activation fees, these are deals that free consumers to enjoy the season. The promotion features the latest and most in-demand Android smartphones and popular BlackBerry devices such as:

    LG Revolution 4G LTE (Verizon Wireless)
    DROID X2 by Motorola (Verizon Wireless)
    Samsung Stratosphere 4G LTE (Verizon Wireless)
    MyTouch (T-Mobile)
    MyTouch Q (T-Mobile)
    Samsung Transform (Sprint)
    BlackBerry Bold 9930 (Verizon Wireless)

“We’ve read the trades and have been listening to our customers and they have told us loud and clear that they want a sale for everyone, not just for new customers,” said Andy Zeinfeld, chief executive officer of Simplexity, Wirefly’s parent company. “Well, their wish has been granted. With Wirefly’s Free-for-All Phone Sale, everyone across the board now gets a great deal.”

For consumers who don’t know whether they’re eligible to upgrade their existing phone, Wirefly recommends its Upgrade Eligibility Checker, a quick and easy app that gives customers the ability to see when each and every line on their account is eligible for a phone upgrade. If customers aren’t eligible to upgrade immediately, they can elect to receive a complimentary reminder call, e-mail or text message when their upgrade eligibility date nears

About Wirefly

Wirefly.com is America’s trusted source for cell phones and wireless service plans. Owned and operated by Simplexity, Wirefly.com is the Internet’s #1 authorized dealer for the top cellular carriers in the U.S. including Verizon Wireless, T-Mobile and Sprint. Wirefly.com offers discounts and services not available in retail wireless stores including a better selection of the latest cell phones, greater savings, straightforward pricing with no rebates, and fast, free FedEx shipping with free returns on devices from HTC, Motorola, Nokia, Samsung, LG, BlackBerry and many other cell phone handset manufacturers. For more information about Wirefly’s wireless products and services, visit http://www.wirefly.com. Shopping from a web-enabled cell phone? Wirefly’s mobile-optimized website, mobile.wirefly.com allows consumers to quickly and easily explore its extensive catalog of cell phones and receive unbiased information from any web-enabled cell phone, regardless of operating system. With Wirefly Mobile, visitors can shop and compare phones and pricing by manufacturer, carrier or rate plan while on the go.

Contact

Megan Murray

Simplexity

703.657.4102

mmurray(at)simplexity(dot)com

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Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Cablevision And Sprint Bring Optimum Business Benefits To Nearly 60 New York Metro Area Locations

Bethpage, New York (PRWEB) November 10, 2011

Cablevision Systems Corp. (NYSE: CVC) announced today the extension of its Optimum Business Benefits offer with Sprint (NYSE: S) to nearly 60 Sprint stores in New Jersey, New York and Connecticut. The offer, which includes discounted wireless services and equipment for qualified Optimum Business customers and their employees, is available for purchase in preferred store locations for the first time. Previously, the offer was supported by phone and Web ordering and support.

Each selected Sprint location has undergone specialized training with a dedicated staff that has been trained on the Optimum Business Benefits offer for small business customers in order to provide the best possible experience. Optimum Business customers can view a full list of participating locations by visiting the web portal.

“Expanding our Optimum Business Benefits offer with Sprint to its stores in New Jersey, New York and Connecticut gives our customers the option to shop for wireless services in a way that’s most convenient for them,” said Stephanie Anderson, Vice President of Commercial Marketing for Cablevision. “Together, we are providing an online and offline experience for our Optimum Business customers that lets them conduct initial research online and fulfill their purchase in a store with the guidance and support of trained Sprint personnel who are experts on the Optimum Business Benefits offer.”

“Our small business customers have shared that small business solutions are notoriously complicated and often prefer to meet in person with sales representatives to discuss features or better understand a benefit. By bringing the Optimum Business Benefits program to Sprint locations, we are giving qualified small businesses this ability,” said Sprint Regional Vice President, Keith Dardis. “The Optimum Business Benefits program is a great complement to our Sprint Biz 360 program, which tailors communications packages with cutting edge phones and applications, and unique support from care advocates to help small businesses implement solutions quickly and easily.”

For more details on the Sprint offer and to enroll in the Optimum Business Benefits program, qualified Optimum Business customers can visit the Optimum Business Benefits website, which includes a detailed landing page that explains the program, vendors and registration process. Members will be asked to input their Optimum ID and then will gain immediate access to the offers from the Optimum Business Benefits program.

The Optimum Business Benefits program provides enhanced value for Optimum Business customers that subscribe to both Optimum Voice and Optimum Online. Cablevision’s existing alliance partners: ADP, CardWorks, Citrix Online, Digital Insurance, FedEx, Network Solutions, Sprint and US Business Technology.

Designed for businesses with up to 100 employees that require high-speed Internet and voice communications, Optimum Business provides bottom-line benefits like predictable flat rate pricing and highly reliable voice and data services. To learn more about Optimum Business, including features, benefits and more, please visit http://www.optimumbusiness.com.

About Cablevision

Cablevision Systems Corporation (NYSE: CVC) is one of the nation’s leading media and telecommunications companies. Its cable television operations provide a full suite of advanced communications services that include iO TV® digital television, Optimum Online® high-speed Internet, and Optimum Voice® digital voice, all over state-of-the-art cable systems that pass nearly 6 million households and businesses across the New York tri-state area and throughout four Western states. Cablevision’s telecommunications properties also include its Optimum WiFi® wireless Internet, and its Optimum Lightpath® integrated business communications solutions. Cablevision serves the New York area with compelling local content through News 12 Networks, a local news leader; MSG Varsity, a suite of television and online services covering high school activities; and, Newsday Media Group, a business unit that includes Newsday, Long Island’s leading daily newspaper, and amNewYork, the nation’s most widely circulated free daily serving New York City. The company also owns and operates Clearview Cinemas throughout the New York tri-state area including the famed Ziegfeld Theatre, a frequent and historic venue for film premieres and events. Additional information about Cablevision is available on the Web at http://www.cablevision.com.

About Sprint Nextel

Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint Nextel served more than 52 million customers at the end of 2Q 2011 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Newsweek ranked Sprint No. 6 in its 2010 Green Rankings, listing it as one of the nation’s greenest companies, the highest of any telecommunications company. You can learn more and visit Sprint at http://www.sprint.com or http://www.facebook.com/sprint and http://www.twitter.com/sprint.

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Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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